Terms of service

Please read carefully before renting

Welcome to Curb — a curated rental wardrobe for those who don’t believe in repeating outfits.

These Terms and Conditions outline the rules and responsibilities associated with renting clothing and accessories from Curb. By placing an order, you agree to comply with the policies set out below, helping us ensure a smooth and enjoyable experience for all customers.

At Curb, we are committed to delivering high-quality, carefully curated pieces and exceptional customer service. We ask that you review these terms thoroughly so you understand your responsibilities when renting from us.

Thank you for respecting our pieces and our process — now all that’s left to do is order your outfit and enjoy your event.

 

 

Pricing

By placing an order, you authorise Curb to charge the payment method used for the rental for any applicable late fees, damage charges, loss or additional cleaning costs in accordance with these Terms.

 

 

Conditions of items and damages

All items are thoroughly inspected and professionally cleaned prior to dispatch.

From the time of delivery until the item is returned and received by Curb, the renter is fully responsible for the care, condition and security of the item(s).

All rentals must be returned in the same condition as received, allowing for reasonable wear associated with the nature of the event.

Acceptable Wear

The following may be considered reasonable wear:

  • Loose threads

  • Minor scuffs

  • Light fading

  • Minor pilling

  • Surface mud or dirt consistent with festival or event wear

Final determination of acceptable wear is at Curb’s discretion.

Unacceptable Damage

The following will not be considered reasonable wear:

  • Tears or rips

  • Permanent stains

  • Structural damage to zippers, buttons, seams or fastenings

  • Excessive stretching or distortion

  • Missing components (belts, accessories, embellishments)

  • Damage caused by unauthorised alterations

 

 

Repair & Cleaning Fees

If an item is returned in a condition requiring repair or specialist cleaning beyond standard processing, the renter agrees to cover all associated costs.

 

 

Irreparable Damage or Loss

If an item is damaged beyond repair, lost, stolen or not returned, Curb reserves the right to charge the renter the full replacement value (RRP) of the item.

 

 

Impact on Future Bookings

If damage or late return prevents a confirmed future booking from being fulfilled, the renter will be liable for any resulting financial loss. This may include:

  • Refunds issued to subsequent customers

  • Compensation payments

  • Administrative costs associated with rebooking

By placing a rental order, you acknowledge and accept full responsibility for the item(s) during the rental period, including damage caused by accident, negligence or failure to follow care instructions provided by Curb.

 

 

Item Care

As a rental wardrobe, our pieces are worn and loved by multiple customers. Minor signs of previous wear may occasionally be present and are considered part of the rental nature of our service.

All items are thoroughly inspected, photographed and professionally cleaned before dispatch. The condition of each garment is documented prior to and after every rental period.

 

 

Reporting Damage

Any damages that occur during your rental period must be reported to Curb immediately.

 

 

Care While Wearing

Rented items must be handled with care at all times. We strongly advise customers to take precautions around:

  • Makeup (especially foundation and setting spray transfer)

  • Fake tan and body oils

  • Food and drinks

  • Jewellery that may snag or pull fabric

  • Rough surfaces or sharp objects

Items returned with excessive staining from makeup, fake tan, bodily fluids, or odours requiring specialist cleaning may incur additional cleaning charges.

Please do not make  any alterations to the garment, including cutting, hemming, pinning or temporary adjustments..

Each item will include specific care instructions where necessary. It is the renter’s responsibility to follow these guidelines throughout the rental period.

Our pieces are curated to be worn confidently — but respectfully — so they can continue to be enjoyed by future renters.

 

 

Postage

Curb is not liable for delays caused by courier services, incorrect address details provided by the customer, or circumstances beyond our control (such as weather disruptions and strikes.)

 

 

Late Returns

We understand that delays can occasionally happen. Curb offers a 24-hour grace period from the agreed return date.

If an item is not returned within this grace period, a late fee of 10% of the item’s rental price per day will be charged for each additional day the item remains unreturned. If the  item remains unreturned 7 days after the return date, Curb reserves the right to charge the full replacement value (RRP) of the item.

If a late return affects a confirmed future booking, the renter will also be liable for any financial losses incurred, including refunds issued to other customers.

If you anticipate a delay, you must contact Curb immediately.

 

 

Refunds & Sizing Policy

All rentals are final once dispatched.

We do not offer refunds for change of mind.

However, if your item does not fit, you must notify Curb within 24 hours of delivery and return the item using the pre-printed shipping label. The item must be:

  • Unworn with tags still attached 

  • In original condition

  • Free from makeup, tan, scent or damage

  • Returned immediately

Once received and inspected, we will refund the rental fee only. Original shipping costs are non-refundable.

Failure to notify us within 24 hours of delivery voids eligibility for a fit-related refund.

Curb reserves the right to decline a refund if the item shows signs of wear.

In the rare event that Curb must cancel a booking due to unforeseen circumstances, a full refund will be issued or an alternative solution offered.

 

 

Cleaning

A standard cleaning fee is included in every rental to ensure all items are professionally processed between hires.

Customers must not attempt to wash, dry clean, alter or repair any item. Attempting to clean a garment independently may cause permanent damage and may result in additional charges.

If the item arrives creased due to transit, we recommend hanging it in a steamy bathroom. Do not iron or steam directly unless explicitly instructed.

Excessive staining or specialist cleaning beyond standard wear will result in additional cleaning charges.